We at eAcademy.lk are committed to ensuring your satisfaction with our courses. However, we understand that circumstances may arise that require a refund. Please review our refund policy outlined below:
1. Eligibility for Refunds:
- Refunds are available within 07 days from the date of purchase.
- To be eligible for a refund, the course certificate must be in its original condition and not have been completed or accessed beyond a certain percentage (e.g., 20%) of the total course content.
- Courses purchased through promotions, bundles, or special offers may have different refund terms, which will be clearly stated at the time of purchase.
2. How to Request a Refund:
- To initiate a refund request, please contact our customer support team at dailyictlk@gmail.com .
- Please provide your order details, including the course name, purchase date, and reason for the refund request.
3. Processing Refunds
- Refunds will be processed within 07 business days upon approval of the request.
- Refunds will be issued to the original payment method used for the purchase.
4. Non-Refundable Items:
- Some courses may be marked as non-refundable due to their nature, such as live webinars, downloadable resources, or courses with limited availability.
- Any additional services or products purchased alongside the course may also be non-refundable unless explicitly stated otherwise.
5. Exceptions:
In certain circumstances, exceptions to the refund policy may be made at the discretion of eAcademy.lk. These circumstances may include technical issues preventing access to the course or extenuating personal circumstances. Please reach out to our customer support team to discuss your situation.
6. Cancellation Policy:
Once a refund request has been approved and processed, access to the course content will be revoked.
7. Contact Us:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at dailyictlk@gmail.com .
Please note that by purchasing a course from [Your Online Courses Website], you agree to abide by the terms of this refund policy. We reserve the right to amend this policy at any time, and any changes will be communicated to you in advance.
Last Updated: 01st May 2024
